ISSUES

We are committed in particular to:

 

 

INDEPENDENCE

IMPARTIALITY

INTEGRITY

ACCESSIBILITY

PROFESSIONALISM

FAIRNESS

Courage in Investigation matters in stating findings and in making recommendations

 

 

 

 

OUR TEAM

How much Authority does the Complaints Commissioner have?

 

Has the same powers as a Magistrate sitting in the Magistrate's Court.

 

Has the Authority to enter and inspect the premises of any department of Government or public authority; to call for, examine, make copies of and, where necessary retain any document kept on such premises.

 

Obstructing the Complaints Commissioner and his or her staff in conducting and investigation is a crime.

OUR SOLUTIONS

What is Maladministration?

 

A situation where a Public Officer, Government Department or Authority makes a wrong decision, acts outside its statutory authority and fails to take required action.  Example:

 

Unreasonable delay in dealing with any request or application

Abuse of power or Authority

Flawed procedures

Failing to give reasons for decisions

Discourtesy, rudeness

Lack of consideration for a person affected by any action

Acting with bias, unfairness, neglect

Incompetence

Arbitrariness

Failing to follow through on commitments made

Making decisions based wholly or partly on a mistake of law or fact

 

“YOU HAVE A RIGHT TO COMPLAIN!"

Established in 1994 in the Turks and Caicos Islands.

There have been three previous Complaints Commissioners.

The current Complaints Commissioner is Mrs. Cynthia Astwood, OBE.

The Office investigates complaints of maladministration by Public Authorities and Institutions

 

Promotes effectiveness and efficiency within services rendered to the community

 

Educates persons about their rights and duties in  a free  and democratic society

 

Provides a service to the public in fairness, justice and without prejudice.